Business

Work distribution for thinking managers

Work distribution is one of the primary responsibilities of a manager but which approach works best? This article examines not only the mechanisms but the psychologies to the different approaches to help you choose what’s best for your business. This article is for all managers who would like to sense check their approach to work distribution. Background Generalisations Approaches Work …

Person-centric design, what is it?

Person-centric design is a way of perceiving systems and data that focuses on the people rather than the system. A person-centric approach is a strategic win for your business. This article introduces the area and its advantages and offers a way of updating your approach without throwing out the baby and the bathwater. Focused on solutions from a business / …

Information Systems Pyramid for business management

The Information Systems Pyramid provides a context for managers to be able to request reports and systems to give information at different levels. The model developed in the 1980s still has relevance for modern business but the definitions need some review. This article seeks to contextualise reporting levels for managers to further discussions with their IT teams.  This article should …

Contact Centre jargon how many words do you know?

Contact Centre jargon defines an industry with its own nod and wink language.  Contact Centre jargon is key to speed of discussion and clarity of ideas in a contact centre. Unlike departments which have only one specific focus the contact centre has messages to deliver on behalf of all departments. This article introduces to someone who may never worked in …

Virtualization timeshares your machine

Virtualization allows the physical hardware of your machine play host to numerous operating systems.  Sound complicated? It’s timeshare of the hardware of your machine. Understanding the hows and whys of virtualization in business terms can save money and infrastructure hassles but requires a little understanding. This article is designed for business professionals and managers who would benefit from understanding what …

Mass delivered yet individualised training plans

Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality.  Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …

Which quality assurance approach do you use?

Developing a quality program for you business gives you the choice of a quality assurance approach.  Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches   [read more=”Read more” less=”Read less”] Quality Assurance …