Hype Cycle is a visualisation by Gartner which provides an insight into current ideas and their trending. Reading and interpreting the infographic can be a bit daunting at first. This article hopes to explain how to use them. As a game of “do I know what that means” hype cycles prove useful in sense checking if you’re up with the …
NLP or Natural Language Processing is an area of science focusing on how people and technology interact. Yet what does this mean to contact centres? The ability to talk to a computer instead of using a keyboard opens many cost saving opportunities as well as new and interesting interaction capabilities. Yet for some industries it poses a new threat which …
Centralisation, or centralization, offers a massive step forward to your business. How does a business go about it if its not already in place? Should you? With more and more businesses being held to account for not meeting compliance regulation how can you in your role help your business. The concept of centralisation is not new but from an IT …
Market Research can be the savior or your business. Yet without the ability to think critically think it can destroy your business. This article reviews the why and how of market research and what it can do for and to your business. That said, let’s find out how market research can help and hinder your business. Why : Market Research …
Entrepreneur is a title used widely and with aspirational notions but when you live it what’s involved. It isn’t all pretty! If you have an idea that you want to make happen then this article is for you, no matter how big or how small the idea. Most people associate entrepreneurship with getting rich. Yes, if it works. However like …
SaaS escrows are very different to software escrows. Whilst still a legitimate concern in your risk register, how can you manage the risk? This article explains in business terms the how and why of escrows as they relate to software and more specifically Software as a Service (Saas). Please note I am not a lawyer. I studied one semester of …
Blockchain technology helps not only financial transactions but can impact on entire supply chain management. What does it mean though? In business terms what does blockchain mean to your business and how can you use it? This article attempts to make the components understandable and piece the solution together. [read more=”Read more” less=”Read less”] Basics Your business and contracts …
Actors are a way of visualising a solution, so how do you see actors and your business? This article examines a number of view points for you to review. Object oriented programming sees everything as objects. The actor model in computer science is a mathematical model of concurrent computation. Seeing everything as actors rather than objects In marketing, marketing actors can be divided into three groups: customers, …
Sandboxes are technological solutions your teams can experiment with which will not affect live operations. How as a manager can you use them? How do you work with your suppliers to see what will happen? This article puts forward some of the pros and cons of sandboxes and provides a quick sense check for you to review your sandbox. Sense …
Insourcing is a big strategic decision to do work using in house teams, the opposite of outsourcing. What’s involved in getting your business ready? Every business is different, each process is unique, yet the general approach to insourcing is consistent across industries. This article examines three areas. The first are the metrics to keep an eye on when developing your …