Science Fiction to Science Fact, this article looks at some of the amazing developments from creative minds, to something you can pick up and use today. So what science fiction can you use today and potentially extend yourself? Merriam-Webster defines etymology as “Etymon means “origin of a word” in Latin, and comes from the Greek word etymon, meaning “literal meaning …
Precise vs Imprecise. I was privileged recently to be invited to deliver some tutorials in Secondary School Physics. Bracing for the inevitable statement of “I’ll never use this in real life.” I wanted to have something prepared. In this article, I try to explain to my teenage self why I would study precise and imprecise subjects. Some people really hate …
Democratisation of Learning In a presentation recently a learned scholar dropped the phrase a true “Democratisation of Learning”. I wanted to better understand the expression’s application from an academic perspective and how it applied to the work I was presenting. Firstly the term it is not the study of Democracy but instead the principles of democracy as applied to learning. …
Empathy is the single most important skill of customer care and the single hardest ability to learn. How do you imbue your team with empathy? “I understand how you’re feeling.” “Do you? Do you really?” Defined as the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the …
Pretraining is a departure from standard HR practices which greatly enhances the recruitment process. So how do you implement Pretraining for your business? Usually associated with Psychology, pretraining is training which takes place prior to another activity, specifically in advance of an experiment or test. When used in the context of HR it means to train someone before they are …
Exploration is the action of exploring an unfamiliar area. Yet is there really anywhere left to explore? Oh yes there is you just haven’t gone there yet! Ever think, I’m bored? As part of staving off “the boredom of repetition” we are encouraged to “try new things”. Yet given global transport, global knowledge and all the information in the world is …
Voting psychology or “voting behaviour” has an influence in business as much as politics. So as a manager should you ever allow things go to a vote? Following the recent political elections globally it is evident that voting brings out the strongest of emotions in people. So how as a leader do you consider your team’s feedback and opinions without …
TGIM, or Thank God It’s Monday is the inspirational cry of the “Hip Hop Preacher” Eric Thomas. Struggling to find your motivation this morning, start here! Setting religion aside and just focusing on spirituality, this motivational speaker can help to get your Monday and week on track. So good morning folks. I hope you have a wonderful weekend. It’s …
“Within arm’s reach” is an expression meaning near (or not near) enough to reach by extending one’s arm. For an agent what needs to be near? As a manager how can you enable your agents to achieve their very best? How can you put everything within arm’s reach of your team? In an increasing world of concern and security …
50 days till Christmas is the total amount of days left yet how many working days are left in the year? How is your strategy coming? There are 38 working days left in the 2018 year. So before time turns the hands of the clock, now is the opportunity to review your strategy you wrote in January and see how …
