Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality. Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …
Developing a quality program for you business gives you the choice of a quality assurance approach. Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches [read more=”Read more” less=”Read less”] Quality Assurance …
Outsourcing is a valid business strategy but the language of outsourcing can be jargonistic. This article explores the key terms involved in outsourcing. The Basics Working with a BPO [read more=”Read more” less=”Read less”] The Basics Definition Companies come in all sizes from one person to thousands of employees. When companies grow to certain sizes, specific pieces of work …
What is Quality? Quality is a difficult thing to define due to the subjective nature of the word. This article explores how a business can define what quality means to them. Once defined how does a business actually implement a quality assurance system? What is Quality? Quality Assurance delivers. Who’s involved How to build a quality program. [read more=”Read …
CRM (Customer Relationship Management) solutions are used by businesses for Sales and ongoing relationship management. Which works best for your business? This article examines what a CRM is and what it should provide in context and considerations of the GDPR and legal considerations that might apply. Understanding the role of departments CRM to the rescue Insight or Metric [read more=”Read …
Becoming a manager and moving into management brings a lot of change. This article provides a basic checklist for managers to sense check their position so they’re aware of the most important fundamentals of management. This article asks you an initial series of questions to better help you understand your role and self-check to ensure you’re delivering what you should. …
Computers are incredibly complicated devices yet their general architecture is very simple to understand. This article provides an analogy to understand how a computer is put together for non-technical people or people interested in understanding how their device works under the hood. Welcome to the city Places to visit in the city Working together [read more=”Read more” less=”Read less”] …
Opportunity to chat is an expression to describe the interest of someone to listen to what you’re saying. Sales, management and blogging all use it. Getting an “opportunity to chat” represents a chance to sell, promote an idea or put forth a position. The challenge is to recognise the what, how and when of the opportunity. Wisdom of Others Opportunity …
Disposition codes are ways of tagging calls to say what happened. The conclusion of a call should drive work to happen and automate that work. An email to the customer at the end of a call might take 3 minutes to personalise with an offer and contract. As a business how do you keep errors to a minimum and still deliver …
Metric is a dirty word to some. Making metrics automatic takes the hard work out of them but how do you go about removing the stigma and the effort. An instant source of irritation and a sign of extra work often buried in that other dirty word “reports” metrics are vital to a business but often maligned. This article looks …