Blockchain technology helps not only financial transactions but can impact on entire supply chain management. What does it mean though? In business terms what does blockchain mean to your business and how can you use it? This article attempts to make the components understandable and piece the solution together. [read more=”Read more” less=”Read less”] Basics Your business and contracts …
Actors are a way of visualising a solution, so how do you see actors and your business? This article examines a number of view points for you to review. Object oriented programming sees everything as objects. The actor model in computer science is a mathematical model of concurrent computation. Seeing everything as actors rather than objects In marketing, marketing actors can be divided into three groups: customers, …
Sandboxes are technological solutions your teams can experiment with which will not affect live operations. How as a manager can you use them? How do you work with your suppliers to see what will happen? This article puts forward some of the pros and cons of sandboxes and provides a quick sense check for you to review your sandbox. Sense …
Insourcing is a big strategic decision to do work using in house teams, the opposite of outsourcing. What’s involved in getting your business ready? Every business is different, each process is unique, yet the general approach to insourcing is consistent across industries. This article examines three areas. The first are the metrics to keep an eye on when developing your …
Fatal Error is an example of the fatalistic language of the world IT professionals have. This article looks at how errors should appear to non-techs. Trying to understand what is happening when something goes wrong is the focus of error management. Yet most people truly do not understand errors when they happen. “Why isn’t this working?” This article is aimed …
Retention Calculators are the tool by which you estimate the value of your customer when they ring up to cancel. But which customers do you keep? This article examines the tool, the setup and the options available in creating a retention calculator. For operations and contact managers alike developing a retention calculator can not only save thousands but it can radically …
Employee Self-Service does for HR what ATMs do for banks. Where do you start with a solution like this and is it not only for big business? The short answer its for any business who wants a professional HR department. The more staff you have, the more an ESS saves you time, money and hassle. This article looks at where …
Saving time is as important as spending time when working in IT. Who is the master and who is the slave in the old IT analogy? This article focuses on time saving approaches to your IT that save not just time but money from real world people in real world scenarios. Neither sponsored nor coerced this article is quite simply …
BPO Cost Models are the pricing element of the contract you engage a Business Process Outsourcer (BPO) with. How do you make the most of your BPO? This article is for managers to review their contractual agreements with their outsourcers or how to go about outsourcing to a BPO For experienced outsourcers please skip down to the wrap up and …
Technology titles vary from business to business and country to country but which title most appropriately suits your role. This article examines the general focus areas of the roles tries to help you understand where you fit in your business. Thomas Jefferson the 3rd president of America said “Do you want to know who you are? Don’t ask. Act! Action …