Communication

WhereWeLearn, a global place to learn

Project nameless finally got its name in 2019.  I am proud to introduce, WhereWeLearn Introduction video to WhereWeLearn The introduction video is now available as The original video for the project is available here.   WhereWeLearn’s Vision Delivering to the world the capability in which every human being can experience the joy of education for free in a global context. …

APIs and what they actually do for your business

APIs and the conversation about what they do has intensified over the last decade.  What are APIs and how are they helpful? This article examines in business terms what an API is and how they can be leveraged. Who’s got the remote control? Types of APIs Security concerns Building one [read more=”Read more” less=”Read less”] Who’s got the remote control? …

Fatal Error and other prophecies of IT doom

Fatal Error is an example of the fatalistic language of the world IT professionals have.  This article looks at how errors should appear to non-techs. Trying to understand what is happening when something goes wrong is the focus of error management. Yet most people truly do not understand errors when they happen.  “Why isn’t this working?” This article is aimed …

Retention Calculators Have you got one?

Retention Calculators are the tool by which you estimate the value of your customer when they ring up to cancel.  But which customers do you keep? This article examines the tool, the setup and the options available in creating a retention calculator. For operations and contact managers alike developing a retention calculator can not only save thousands but it can radically …

SaaS Infrastructure, the 1st step in SaaS platforms

SaaS Infrastructure is the first key component to building a secure Software as a Service platform. This article is one in a series of articles discussing how to build a secure SaaS platform. Infrastructure experts will quickly chew threw this article but the evolution may help developers understand the evolution of their creations. Step 1: building somewhere for your solution …

Gamification is the best way to increase productivity

Gamification is the touted as the best way to improve motivation but why? This article examines the psychology and approach needed to work with Gamification. Psychology ROI, Goals, Metrics and Rewards Managing the Fun Getting started [read more=”Read more” less=”Read less”] Psychology In a nut shell To quote Mary Poppins “In every job that must be done, there is an …

Cipher suites and their ciphers keep data secure or do they

Cipher suites are collections of ciphers and used to keep data secure across the Internet. This article explores what a cipher is and a cipher suite does. Please consider this a “general” introduction to the area.  I skirt past a lot of the math and operational precision of what goes into specific modern cipher suites.  I do this in favour …

Follow the Moon scenarios for modern business

Follow the Moon (FTS) and Follow the Sun (FTS) scenarios for modern business involves being open 24/7 but 3 different global teams work a normal 9 to 5 day. This article examines the hows and whys this scenario can work for businesses and how to go about setting up your own solution. Working hours Project setup Sense checks [read more=”Read …

Work distribution for thinking managers

Work distribution is one of the primary responsibilities of a manager but which approach works best? This article examines not only the mechanisms but the psychologies to the different approaches to help you choose what’s best for your business. This article is for all managers who would like to sense check their approach to work distribution. Background Generalisations Approaches Work …