IP addresses are your phone number on the Internet. Like phone calls you get good calls and bad calls. So how do you manage your number online? This backbone concept of the Internet of having unique phone numbers has been around since the dawn of the Internet. Security management relies a lot on these numbers and this article looks at …
RSS feeds (Really Simple Syndication) are a very powerful tool available to numerous businesses but often overlooked. How does your business handle RSS? Whilst many business understand that social media provides a way to contact the masses, not all businesses recognise the power of tools which led to the birth of social media. RSS feeds are numerous and very much …
Breadcrumb trails are a key part of user interface design yet are frequently overlooked. How do they impact your system and affect your users? This article is about an aspect of user interface design and considering how your users experience your system. Being lost and a feeling of nervousness can be mitigated with proper use of breadcrumb trails. Yet why …
Advanced contact centre jargon is often used to intimidate and control conversations. Yet when you get into it there is not that much to it. Let’s have a look at some of the terms and concepts which help contact centres solve broad operational challenges and summate the issues and solutions into single words. Working in a contact centre for a …
Designing dashboards is a blend of art, science and creativity. Being able to communicate the most effective message in the most limited visual space. This article begins by considering the position of the data scientist and some background on what works and doesn’t work from a science point of view. The play’s the thing… A scientific approach Working an example …
RCS or Rich Communication Service sits poised to take the crown of GSM. Yet is it going to? Do we really need another standard? Many people just turn their mobile phones on and make calls not realising the many working parts that go into giving you your mobile service. These separate parts upgrade. As a result each part provides a …
“Equipped for the digital age” is an RTE News article today, yet what does “equipped” mean. This article goes through major points for all businesses but … The article can be found here on RTE News. The survey, conducted by Core Research among 1,000 people, was published today to mark Internet Day, hosted annually by IE Domain Registry, the company …
Business Intelligence is a part of the Information Systems Pyramid but what does it mean in the context of your business? Sexiness can be defined informally as “the quality of being exciting or appealing.” What could a branch of data science possible have that’s appealing or exciting? It all depends on what you mean by exciting or appealing. Firstly …
Level 5 Leadership is a management review model proposed by James C. “Jim” Collins based on finding patterns in existing data from multiple success stories. What sense checks can you take as a manager from this work? Models help mangers to review their products, services, offerings and their management approaches in an objective and unemotional way. The model proposed by Jim …
Prototyping represents the ability to manifest your idea into a form that other people can understand. How do you convey your ideas? Its one thing to have an idea. Yet to find the confidence and convince others “this is going to work” is a very different business challenge. What software developers call “prototypes” marketing people call “test marketing”. As Philip …