Email or electronic mail is one of the greatest inventions of the 20th century. In 1972 Ray Tomlinson is credited with inventing the solution. 40+ years later email is still the backbone of modern communications. How does it work? This article explores a simplified technical build up of email and an introduction to how it works. Communications basics Protocols The …
FOTS or “Feet On The Street” represents one of the most interactive experiences with a customer. How can you generate the best customer and business experience possible with this interaction? With a lot of options and technology solutions available to businesses where do you start? This article examines some of the primary considerations of supporting FOTS teams. How you …
Job applications are the first step to a new career but how do you make the best impression on your potential new employer? Whether the word is job, role, vacancy, position, office, or post, the concept is the same. Getting paid to do work. I have been an employee for over 30 years, an employer for over 16 years and …
This article examines the technical make up of language, the lexicon and grammar. It also examines how they apply not only in every day conversation but in the importance of management and communication. Understanding the structure of language allows you to better review your communications. Lexicon and grammar The meaning of a word You know two languages already Language in …