Prototyping represents the ability to manifest your idea into a form that other people can understand. How do you convey your ideas? Its one thing to have an idea. Yet to find the confidence and convince others “this is going to work” is a very different business challenge. What software developers call “prototypes” marketing people call “test marketing”. As Philip …
FIY or Fix It Yourself is a business approach to reduce pressure on customer care teams. How do you make it work for you not against you? Not “Falling Into You” by Celine Dion or Federazione Italiana Yoga (Italian: Italian Federation of Yoga), FIY is a mindset of using technology and people more cleverly to help facilitate customers resolving their issues. …
SISP or Strategic Information Systems Planning is the process used by managers to figure out what IT systems they need. Yet how do you know what you don’t know? The solution is to use a combination of approaches to do some research and some creative thinking. By taking the output of these tools and reviewing the results, can help you turn …
Hype Cycle is a visualisation by Gartner which provides an insight into current ideas and their trending. Reading and interpreting the infographic can be a bit daunting at first. This article hopes to explain how to use them. As a game of “do I know what that means” hype cycles prove useful in sense checking if you’re up with the …
Firstly what is pride. The dictionary defines pride as “a feeling of deep pleasure or satisfaction derived from one’s own achievements, the achievements of one’s close associates, or from qualities or possessions that are widely admired.” When you’ve worked on an idea for 14 years, with amazing people using the solution and behind the scenes making it work, you pause …
NLP or Natural Language Processing is an area of science focusing on how people and technology interact. Yet what does this mean to contact centres? The ability to talk to a computer instead of using a keyboard opens many cost saving opportunities as well as new and interesting interaction capabilities. Yet for some industries it poses a new threat which …
Centralisation, or centralization, offers a massive step forward to your business. How does a business go about it if its not already in place? Should you? With more and more businesses being held to account for not meeting compliance regulation how can you in your role help your business. The concept of centralisation is not new but from an IT …
Market Research can be the savior or your business. Yet without the ability to think critically think it can destroy your business. This article reviews the why and how of market research and what it can do for and to your business. That said, let’s find out how market research can help and hinder your business. Why : Market Research …
Entrepreneur is a title used widely and with aspirational notions but when you live it what’s involved. It isn’t all pretty! If you have an idea that you want to make happen then this article is for you, no matter how big or how small the idea. Most people associate entrepreneurship with getting rich. Yes, if it works. However like …
Microservices have since May 2011 have been touted as the way to go yet what does it actually meant to developers? Is it hype or is there something to it? In this article we examine some of the pros and cons associated with not just this approach but its underlying principles. A software development approach that is similar to a …
