Breadcrumb trails and why they’re important to users

Breadcrumb trails are a key part of user interface design yet are frequently overlooked.  How do they impact your system and affect your users? This article is about an aspect of user interface design and considering how your users experience your system. Being lost and a feeling of nervousness can be mitigated with proper use of breadcrumb trails. Yet why …

Within arm’s reach… how the best agents operate

“Within arm’s reach” is an expression meaning near (or not near) enough to reach by extending one’s arm.  For an agent what needs to be near? As a manager how can you enable your agents to achieve their very best?  How can you put everything within arm’s reach of your team?   In an increasing world of concern and security …

Quality vs objections: make your case

Quality vs objections is the consideration of how quality highlights issues and objections must be overcome before things get better. This article examines the benefits that quality and quality reviews bring to your business. It also subsequently reviews the most common objections and suggests ways to handle objections you may encounter. The effect of quality is far more reaching than …

Designing dashboards and what data scientists look at

Designing dashboards is a blend of art, science and creativity.  Being able to communicate the most effective message in the most limited visual space. This article begins by considering the position of the data scientist and some background on what works and doesn’t work from a science point of view. The play’s the thing… A scientific approach Working an example …

Skills vs version training. Are we fishing or training…

Skills vs version training is a key but vital difference in the modern approach to training. This article highlights the difference and how it affects you. Examining the key differences in how modern educators are taking a different focus to improve education not only professionally but also academically has an important consequence. A huge thank you to Kevin Shortall an immensely …