Autopostbacks are a great idea for ensuring information saves in real time until you get poor Internet connectivity. How, why and where should they be used? The Internet is a blessing and a curse for programmers. Autopostbacks address an operational challenge faced by web developers. However the reality of poor global connectivity and mobile connectivity introduces further challenges. This article …
IP addresses are your phone number on the Internet. Like phone calls you get good calls and bad calls. So how do you manage your number online? This backbone concept of the Internet of having unique phone numbers has been around since the dawn of the Internet. Security management relies a lot on these numbers and this article looks at …
RSS feeds (Really Simple Syndication) are a very powerful tool available to numerous businesses but often overlooked. How does your business handle RSS? Whilst many business understand that social media provides a way to contact the masses, not all businesses recognise the power of tools which led to the birth of social media. RSS feeds are numerous and very much …
TGIM, or Thank God It’s Monday is the inspirational cry of the “Hip Hop Preacher” Eric Thomas. Struggling to find your motivation this morning, start here! Setting religion aside and just focusing on spirituality, this motivational speaker can help to get your Monday and week on track. So good morning folks. I hope you have a wonderful weekend. It’s …
Breadcrumb trails are a key part of user interface design yet are frequently overlooked. How do they impact your system and affect your users? This article is about an aspect of user interface design and considering how your users experience your system. Being lost and a feeling of nervousness can be mitigated with proper use of breadcrumb trails. Yet why …
“Within arm’s reach” is an expression meaning near (or not near) enough to reach by extending one’s arm. For an agent what needs to be near? As a manager how can you enable your agents to achieve their very best? How can you put everything within arm’s reach of your team? In an increasing world of concern and security …
Searching has become a very common task for computers to provide. Yet the capabilities of a search may be more powerful than you know. This article examines the basics of searching and the advanced features you can make the most of. Some surprising search capabilities exist in tools you use daily that you may never have realised. Here’s how to …
Advanced contact centre jargon is often used to intimidate and control conversations. Yet when you get into it there is not that much to it. Let’s have a look at some of the terms and concepts which help contact centres solve broad operational challenges and summate the issues and solutions into single words. Working in a contact centre for a …
50 days till Christmas is the total amount of days left yet how many working days are left in the year? How is your strategy coming? There are 38 working days left in the 2018 year. So before time turns the hands of the clock, now is the opportunity to review your strategy you wrote in January and see how …
Quality vs objections is the consideration of how quality highlights issues and objections must be overcome before things get better. This article examines the benefits that quality and quality reviews bring to your business. It also subsequently reviews the most common objections and suggests ways to handle objections you may encounter. The effect of quality is far more reaching than …
