Designing dashboards and what data scientists look at

Designing dashboards is a blend of art, science and creativity.  Being able to communicate the most effective message in the most limited visual space. This article begins by considering the position of the data scientist and some background on what works and doesn’t work from a science point of view. The play’s the thing… A scientific approach Working an example …

Skills vs version training. Are we fishing or training…

Skills vs version training is a key but vital difference in the modern approach to training. This article highlights the difference and how it affects you. Examining the key differences in how modern educators are taking a different focus to improve education not only professionally but also academically has an important consequence. A huge thank you to Kevin Shortall an immensely …

Equipped for the digital age – what does that even mean?

“Equipped for the digital age” is an RTE News article today, yet what does “equipped” mean.  This article goes through major points for all businesses but … The article can be found here on RTE News. The survey, conducted by Core Research among 1,000 people, was published today to mark Internet Day, hosted annually by IE Domain Registry, the company …

Multilingual solutions and how to build them in software

Multilingual solutions require some basic planning and some forethought but how to go about it? More important how far can you go until “it’s not worth it.” This article examines some of the simplest principles in multilingual coding and examines some of the planning considerations. There is no perfect, one size fits all solution.  There are however good guiding principles …

CRM Governance and your ongoing CRM Strategy

CRM Governance and Interaction review represent ongoing work and the second part of a CRM Strategy implementation plan discussion. The first part of this article is the creation of a CRM Strategy. The approach here is to provide concrete academic examples to reinforce your arguments and approach to managing CRM in your organisation. How we got here CRM Governance Interactions …

Activity Time the only way to review how long contact really takes

Activity Time is a way of thinking about how traditional contact takes in terms of delivering customer interactions and the impact it has on your business. Imagine it’s a bright and sunny Monday morning.  You arrive into your business ready to take on the world.  Where to start? How did my teams do last week and where does the business …

CRM Strategy a formal approach for your business

CRM Strategy is a formal structured approach on implementing CRM and what it represents to your business, no matter the size. Formal researched papers offer factual insight.   This articles goes through a number of the formal considerations for developing a CRM strategy based on academic research.   When I’ve been put on the spot “why do you argue that?”  I …

Business Intelligence and the sexiness of data science

Business Intelligence is a part of the Information Systems Pyramid but what does it mean in the context of your business? Sexiness can be defined informally as “the quality of being exciting or appealing.” What could a branch of data science possible have that’s appealing or exciting?   It all depends on what you mean by exciting or appealing. Firstly …