What is Quality? Quality is a difficult thing to define due to the subjective nature of the word. This article explores how a business can define what quality means to them. Once defined how does a business actually implement a quality assurance system? What is Quality? Quality Assurance delivers. Who’s involved How to build a quality program. [read more=”Read …
Data security is the review of where and how your data is stored to ensure nothing goes wrong. What can go wrong though? Having been involved in more security audits than I care to remember this article explores some of the more interesting fundamentals that should be asked of all solutions especially those that reside in the cloud. This article …
CRM (Customer Relationship Management) solutions are used by businesses for Sales and ongoing relationship management. Which works best for your business? This article examines what a CRM is and what it should provide in context and considerations of the GDPR and legal considerations that might apply. Understanding the role of departments CRM to the rescue Insight or Metric [read more=”Read …
Notice board concepts have been available for years but few businesses work collaboratively to communicate effectively with your staff? What does yours say? People have less time in a noisier world so how do you ensure your messages get across to everyone. Notice boards offer company wide messages that improve morale and publicly support employee recognition and appreciation. In this …
Best Next Action is a marketing technique when combined with sales and customer care provides better odds for selling and retaining customers. The approach uses data mining and data analytics techniques to identify opportunities to apply to a person contacting the business. This article discusses some of the fundamentals of the technique and how you can apply them in your …
Trolls and trolling are the online version of bullying. This article looks at the issue and suggests some ways of dealing with it if it is affecting you directly. I am not a doctor, psychologist, trained counsellor or even proclaim to have any professional training in the area. I have however personal experience in the area and this article is …
What are the basics and jargon of elearning? This article provides an introduction to the key elements and their interactions in the process. This article gets in most of the key terms used in the area without getting into too much detail about how to use the ideas. Each of the following three areas could be a blog on its own …
Becoming a manager and moving into management brings a lot of change. This article provides a basic checklist for managers to sense check their position so they’re aware of the most important fundamentals of management. This article asks you an initial series of questions to better help you understand your role and self-check to ensure you’re delivering what you should. …
Computers are incredibly complicated devices yet their general architecture is very simple to understand. This article provides an analogy to understand how a computer is put together for non-technical people or people interested in understanding how their device works under the hood. Welcome to the city Places to visit in the city Working together [read more=”Read more” less=”Read less”] …
Opportunity to chat is an expression to describe the interest of someone to listen to what you’re saying. Sales, management and blogging all use it. Getting an “opportunity to chat” represents a chance to sell, promote an idea or put forth a position. The challenge is to recognise the what, how and when of the opportunity. Wisdom of Others Opportunity …