Mass delivered yet individualised training plans

Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality.  Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …

RISC or CISC, which approach works better for you?

RISC is Reduced Instruction Set Computing and CISC is Complex Instruction Set Computing.  Both are the key stone of modern computing but which is better? This article introduces the area and provides to non-technical people a basis for discussion. A very simple instruction Quick history and challenges Modern applications This article makes reference to “The Minions” characters from the Despicable …

Tags, the electronic kind

Tags are the essential part of HTML but what are they really and why should you know about them? This article is aimed at readers who don’t have any knowledge of web and programming and helps to make some discussions much easier to understand. The basics A document Dropping some names   [read more=”Read more” less=”Read less”] The basics Basic …

Designing the perfect interface

Interface design is an incredibly difficult and passionately discussed topic. HCI, UX and Accessibility are part of the story but a trick has been missed. Having developed interfaces for over a decade and having followed the research developed by a PhD paper this article offers a better solution for interface design with some lateral thinking and real life experimentation. This article …

Which quality assurance approach do you use?

Developing a quality program for you business gives you the choice of a quality assurance approach.  Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches   [read more=”Read more” less=”Read less”] Quality Assurance …

Outsourcing 101

Outsourcing is a valid business strategy but the language of outsourcing can be jargonistic. This article explores the key terms involved in outsourcing. The Basics Working with a BPO   [read more=”Read more” less=”Read less”] The Basics Definition Companies come in all sizes from one person to thousands of employees.  When companies grow to certain sizes, specific pieces of work …

Critical thinking and the joy of counterpoint

Critical thinking requires you to examine both sides of a discussion.  Counterpoint encourages working together. How do you use these approaches? This article examines these two view points.  Whilst seemingly opposed they are strangely sympathetic.  They also serve to improve your management skills. Start simple because it is How to get the conversation going Learning critical thinking [read more=”Read more” …

What is quality and how do you define it?

What is Quality? Quality is a difficult thing to define due to the subjective nature of the word. This article explores how a business can define what quality means to them. Once defined how does a business actually implement a quality assurance system? What is Quality? Quality Assurance delivers. Who’s involved How to build a quality program.   [read more=”Read …

CRM or Sales Pipeline

CRM is it sales or customer care?

CRM (Customer Relationship Management) solutions are used by businesses for Sales and ongoing relationship management.  Which works best for your business? This article examines what a CRM is and what it should provide in context and considerations of the GDPR and legal considerations that might apply. Understanding the role of departments CRM to the rescue Insight or Metric [read more=”Read …