NLP or Natural Language Processing is an area of science focusing on how people and technology interact. Yet what does this mean to contact centres? The ability to talk to a computer instead of using a keyboard opens many cost saving opportunities as well as new and interesting interaction capabilities. Yet for some industries it poses a new threat which …
Centralisation, or centralization, offers a massive step forward to your business. How does a business go about it if its not already in place? Should you? With more and more businesses being held to account for not meeting compliance regulation how can you in your role help your business. The concept of centralisation is not new but from an IT …
Microservices have since May 2011 have been touted as the way to go yet what does it actually meant to developers? Is it hype or is there something to it? In this article we examine some of the pros and cons associated with not just this approach but its underlying principles. A software development approach that is similar to a …
SaaS escrows are very different to software escrows. Whilst still a legitimate concern in your risk register, how can you manage the risk? This article explains in business terms the how and why of escrows as they relate to software and more specifically Software as a Service (Saas). Please note I am not a lawyer. I studied one semester of …
Blockchain technology helps not only financial transactions but can impact on entire supply chain management. What does it mean though? In business terms what does blockchain mean to your business and how can you use it? This article attempts to make the components understandable and piece the solution together. [read more=”Read more” less=”Read less”] Basics Your business and contracts …
Actors are a way of visualising a solution, so how do you see actors and your business? This article examines a number of view points for you to review. Object oriented programming sees everything as objects. The actor model in computer science is a mathematical model of concurrent computation. Seeing everything as actors rather than objects In marketing, marketing actors can be divided into three groups: customers, …
Sandboxes are technological solutions your teams can experiment with which will not affect live operations. How as a manager can you use them? How do you work with your suppliers to see what will happen? This article puts forward some of the pros and cons of sandboxes and provides a quick sense check for you to review your sandbox. Sense …
Coding styles are a contentious discussion point amongst programmers and your style choices will affect your entire team. As “the project” grows, 2018-09-24 saw the introduction of the library structure which maximises reusability in any platform. The output of today’s work were the initial libraries and a working engine to record suggestion ideas. https://philipalacey.com/project/suggestion-data.php A perfect time to go over …
20180923 – Getting set up sees the first efforts to get a platform to develop on up and running. To that end the result is there is a local and a hosted solution up and running by the end of this article. https://philipalacey.com/project/project.php Whilst I understand not everyone may have a technical interest in this kind of article it may …
APIs and the conversation about what they do has intensified over the last decade. What are APIs and how are they helpful? This article examines in business terms what an API is and how they can be leveraged. Who’s got the remote control? Types of APIs Security concerns Building one [read more=”Read more” less=”Read less”] Who’s got the remote control? …