Designing dashboards is a blend of art, science and creativity. Being able to communicate the most effective message in the most limited visual space. This article begins by considering the position of the data scientist and some background on what works and doesn’t work from a science point of view. The play’s the thing… A scientific approach Working an example …
RCS or Rich Communication Service sits poised to take the crown of GSM. Yet is it going to? Do we really need another standard? Many people just turn their mobile phones on and make calls not realising the many working parts that go into giving you your mobile service. These separate parts upgrade. As a result each part provides a …
Multilingual solutions require some basic planning and some forethought but how to go about it? More important how far can you go until “it’s not worth it.” This article examines some of the simplest principles in multilingual coding and examines some of the planning considerations. There is no perfect, one size fits all solution. There are however good guiding principles …
NLP or Natural Language Processing is an area of science focusing on how people and technology interact. Yet what does this mean to contact centres? The ability to talk to a computer instead of using a keyboard opens many cost saving opportunities as well as new and interesting interaction capabilities. Yet for some industries it poses a new threat which …
Centralisation, or centralization, offers a massive step forward to your business. How does a business go about it if its not already in place? Should you? With more and more businesses being held to account for not meeting compliance regulation how can you in your role help your business. The concept of centralisation is not new but from an IT …
Microservices have since May 2011 have been touted as the way to go yet what does it actually meant to developers? Is it hype or is there something to it? In this article we examine some of the pros and cons associated with not just this approach but its underlying principles. A software development approach that is similar to a …
SaaS escrows are very different to software escrows. Whilst still a legitimate concern in your risk register, how can you manage the risk? This article explains in business terms the how and why of escrows as they relate to software and more specifically Software as a Service (Saas). Please note I am not a lawyer. I studied one semester of …
Blockchain technology helps not only financial transactions but can impact on entire supply chain management. What does it mean though? In business terms what does blockchain mean to your business and how can you use it? This article attempts to make the components understandable and piece the solution together. [read more=”Read more” less=”Read less”] Basics Your business and contracts …
Actors are a way of visualising a solution, so how do you see actors and your business? This article examines a number of view points for you to review. Object oriented programming sees everything as objects. The actor model in computer science is a mathematical model of concurrent computation. Seeing everything as actors rather than objects In marketing, marketing actors can be divided into three groups: customers, …
Sandboxes are technological solutions your teams can experiment with which will not affect live operations. How as a manager can you use them? How do you work with your suppliers to see what will happen? This article puts forward some of the pros and cons of sandboxes and provides a quick sense check for you to review your sandbox. Sense …