Technical

IP addresses, white listing, blacklisting, locking and blocking

IP addresses are your phone number on the Internet.  Like phone calls you get good calls and bad calls.  So how do you manage your number online? This backbone concept of the Internet of having unique phone numbers has been around since the dawn of the Internet. Security management relies a lot on these numbers and this article looks at …

RSS feeds and how you feed your information out

RSS feeds (Really Simple Syndication) are a very powerful tool available to numerous businesses but often overlooked.  How does your business handle RSS? Whilst many business understand that social media provides a way to contact the masses, not all businesses recognise the power of tools which led to the birth of social media. RSS feeds are numerous and very much …

Breadcrumb trails and why they’re important to users

Breadcrumb trails are a key part of user interface design yet are frequently overlooked.  How do they impact your system and affect your users? This article is about an aspect of user interface design and considering how your users experience your system. Being lost and a feeling of nervousness can be mitigated with proper use of breadcrumb trails. Yet why …

Designing dashboards and what data scientists look at

Designing dashboards is a blend of art, science and creativity.  Being able to communicate the most effective message in the most limited visual space. This article begins by considering the position of the data scientist and some background on what works and doesn’t work from a science point of view. The play’s the thing… A scientific approach Working an example …

Multilingual solutions and how to build them in software

Multilingual solutions require some basic planning and some forethought but how to go about it? More important how far can you go until “it’s not worth it.” This article examines some of the simplest principles in multilingual coding and examines some of the planning considerations. There is no perfect, one size fits all solution.  There are however good guiding principles …

NLP or Natural Language Processing and the contact centre

NLP or Natural Language Processing is an area of science focusing on how people and technology interact.  Yet what does this mean to contact centres? The ability to talk to a computer instead of using a keyboard opens many cost saving opportunities as well as new and interesting interaction capabilities. Yet for some industries it poses a new threat which …

Centralisation the answer to many business challenges

Centralisation, or centralization, offers a massive step forward to your business.  How does a business go about it if its not already in place?  Should you? With more and more businesses being held to account for not meeting compliance regulation how can you in your role help your business. The concept of centralisation is not new but from an IT …