Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality. Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …
Developing a quality program for you business gives you the choice of a quality assurance approach. Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches [read more=”Read more” less=”Read less”] Quality Assurance …
Outsourcing is a valid business strategy but the language of outsourcing can be jargonistic. This article explores the key terms involved in outsourcing. The Basics Working with a BPO [read more=”Read more” less=”Read less”] The Basics Definition Companies come in all sizes from one person to thousands of employees. When companies grow to certain sizes, specific pieces of work …
Critical thinking requires you to examine both sides of a discussion. Counterpoint encourages working together. How do you use these approaches? This article examines these two view points. Whilst seemingly opposed they are strangely sympathetic. They also serve to improve your management skills. Start simple because it is How to get the conversation going Learning critical thinking [read more=”Read more” …
What is Quality? Quality is a difficult thing to define due to the subjective nature of the word. This article explores how a business can define what quality means to them. Once defined how does a business actually implement a quality assurance system? What is Quality? Quality Assurance delivers. Who’s involved How to build a quality program. [read more=”Read …
Data security is the review of where and how your data is stored to ensure nothing goes wrong. What can go wrong though? Having been involved in more security audits than I care to remember this article explores some of the more interesting fundamentals that should be asked of all solutions especially those that reside in the cloud. This article …
CRM (Customer Relationship Management) solutions are used by businesses for Sales and ongoing relationship management. Which works best for your business? This article examines what a CRM is and what it should provide in context and considerations of the GDPR and legal considerations that might apply. Understanding the role of departments CRM to the rescue Insight or Metric [read more=”Read …
Notice board concepts have been available for years but few businesses work collaboratively to communicate effectively with your staff? What does yours say? People have less time in a noisier world so how do you ensure your messages get across to everyone. Notice boards offer company wide messages that improve morale and publicly support employee recognition and appreciation. In this …
Trolls and trolling are the online version of bullying. This article looks at the issue and suggests some ways of dealing with it if it is affecting you directly. I am not a doctor, psychologist, trained counsellor or even proclaim to have any professional training in the area. I have however personal experience in the area and this article is …
Becoming a manager and moving into management brings a lot of change. This article provides a basic checklist for managers to sense check their position so they’re aware of the most important fundamentals of management. This article asks you an initial series of questions to better help you understand your role and self-check to ensure you’re delivering what you should. …