Blockchain technology helps not only financial transactions but can impact on entire supply chain management. What does it mean though? In business terms what does blockchain mean to your business and how can you use it? This article attempts to make the components understandable and piece the solution together. [read more=”Read more” less=”Read less”] Basics Your business and contracts …
Actors are a way of visualising a solution, so how do you see actors and your business? This article examines a number of view points for you to review. Object oriented programming sees everything as objects. The actor model in computer science is a mathematical model of concurrent computation. Seeing everything as actors rather than objects In marketing, marketing actors can be divided into three groups: customers, …
Sandboxes are technological solutions your teams can experiment with which will not affect live operations. How as a manager can you use them? How do you work with your suppliers to see what will happen? This article puts forward some of the pros and cons of sandboxes and provides a quick sense check for you to review your sandbox. Sense …
APIs and the conversation about what they do has intensified over the last decade. What are APIs and how are they helpful? This article examines in business terms what an API is and how they can be leveraged. Who’s got the remote control? Types of APIs Security concerns Building one [read more=”Read more” less=”Read less”] Who’s got the remote control? …
Insourcing is a big strategic decision to do work using in house teams, the opposite of outsourcing. What’s involved in getting your business ready? Every business is different, each process is unique, yet the general approach to insourcing is consistent across industries. This article examines three areas. The first are the metrics to keep an eye on when developing your …
Retention Calculators are the tool by which you estimate the value of your customer when they ring up to cancel. But which customers do you keep? This article examines the tool, the setup and the options available in creating a retention calculator. For operations and contact managers alike developing a retention calculator can not only save thousands but it can radically …
Outright fails are the questions that appear in your quality control process which flag a significant issue. A miscalculation here can skew an entire business. This article asks you to review your quality control calculations to see how you handle a common scenario. I have seen this process happen in many quality control processes, so it’s worth sense checking your …
Employee Self-Service does for HR what ATMs do for banks. Where do you start with a solution like this and is it not only for big business? The short answer its for any business who wants a professional HR department. The more staff you have, the more an ESS saves you time, money and hassle. This article looks at where …
Saving time is as important as spending time when working in IT. Who is the master and who is the slave in the old IT analogy? This article focuses on time saving approaches to your IT that save not just time but money from real world people in real world scenarios. Neither sponsored nor coerced this article is quite simply …
BPO Cost Models are the pricing element of the contract you engage a Business Process Outsourcer (BPO) with. How do you make the most of your BPO? This article is for managers to review their contractual agreements with their outsourcers or how to go about outsourcing to a BPO For experienced outsourcers please skip down to the wrap up and …