Recruitment is one of the oldest roles in business since the dawn of time. So how does modern technology and tools help optimise and enhance the process? Looking at each of the separate steps within just the Hire stage alone, this article suggests some tools which could help refine your business approach to recruitment. Business solutions should change to fit …
Empathy is the single most important skill of customer care and the single hardest ability to learn. How do you imbue your team with empathy? “I understand how you’re feeling.” “Do you? Do you really?” Defined as the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the …
Pretraining is a departure from standard HR practices which greatly enhances the recruitment process. So how do you implement Pretraining for your business? Usually associated with Psychology, pretraining is training which takes place prior to another activity, specifically in advance of an experiment or test. When used in the context of HR it means to train someone before they are …
“Within arm’s reach” is an expression meaning near (or not near) enough to reach by extending one’s arm. For an agent what needs to be near? As a manager how can you enable your agents to achieve their very best? How can you put everything within arm’s reach of your team? In an increasing world of concern and security …
Employee Self-Service does for HR what ATMs do for banks. Where do you start with a solution like this and is it not only for big business? The short answer its for any business who wants a professional HR department. The more staff you have, the more an ESS saves you time, money and hassle. This article looks at where …
Gamification is the touted as the best way to improve motivation but why? This article examines the psychology and approach needed to work with Gamification. Psychology ROI, Goals, Metrics and Rewards Managing the Fun Getting started [read more=”Read more” less=”Read less”] Psychology In a nut shell To quote Mary Poppins “In every job that must be done, there is an …
Notice board concepts have been available for years but few businesses work collaboratively to communicate effectively with your staff? What does yours say? People have less time in a noisier world so how do you ensure your messages get across to everyone. Notice boards offer company wide messages that improve morale and publicly support employee recognition and appreciation. In this …
Becoming a manager and moving into management brings a lot of change. This article provides a basic checklist for managers to sense check their position so they’re aware of the most important fundamentals of management. This article asks you an initial series of questions to better help you understand your role and self-check to ensure you’re delivering what you should. …
Job applications are the first step to a new career but how do you make the best impression on your potential new employer? Whether the word is job, role, vacancy, position, office, or post, the concept is the same. Getting paid to do work. I have been an employee for over 30 years, an employer for over 16 years and …
HR or Human Resources is often frequently misunderstood and underappreciated within businesses. How do you educate and maximise the effectiveness of HR? First you need to understand it’s role as it relates to you and the rest of the business. HR’s Role HR’s Primary Challenges Repetition vs. Creativity in HR [read more=”Read more” less=”Read less”] HR’s Role Defining HR? …
