The Information Systems Pyramid provides a context for managers to be able to request reports and systems to give information at different levels. The model developed in the 1980s still has relevance for modern business but the definitions need some review. This article seeks to contextualise reporting levels for managers to further discussions with their IT teams. This article should …
Contact Centre jargon defines an industry with its own nod and wink language. Contact Centre jargon is key to speed of discussion and clarity of ideas in a contact centre. Unlike departments which have only one specific focus the contact centre has messages to deliver on behalf of all departments. This article introduces to someone who may never worked in …
Virtualization allows the physical hardware of your machine play host to numerous operating systems. Sound complicated? It’s timeshare of the hardware of your machine. Understanding the hows and whys of virtualization in business terms can save money and infrastructure hassles but requires a little understanding. This article is designed for business professionals and managers who would benefit from understanding what …
Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality. Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …
RISC is Reduced Instruction Set Computing and CISC is Complex Instruction Set Computing. Both are the key stone of modern computing but which is better? This article introduces the area and provides to non-technical people a basis for discussion. A very simple instruction Quick history and challenges Modern applications This article makes reference to “The Minions” characters from the Despicable …
Tags are the essential part of HTML but what are they really and why should you know about them? This article is aimed at readers who don’t have any knowledge of web and programming and helps to make some discussions much easier to understand. The basics A document Dropping some names [read more=”Read more” less=”Read less”] The basics Basic …
Interface design is an incredibly difficult and passionately discussed topic. HCI, UX and Accessibility are part of the story but a trick has been missed. Having developed interfaces for over a decade and having followed the research developed by a PhD paper this article offers a better solution for interface design with some lateral thinking and real life experimentation. This article …
Developing a quality program for you business gives you the choice of a quality assurance approach. Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches [read more=”Read more” less=”Read less”] Quality Assurance …
Outsourcing is a valid business strategy but the language of outsourcing can be jargonistic. This article explores the key terms involved in outsourcing. The Basics Working with a BPO [read more=”Read more” less=”Read less”] The Basics Definition Companies come in all sizes from one person to thousands of employees. When companies grow to certain sizes, specific pieces of work …
Critical thinking requires you to examine both sides of a discussion. Counterpoint encourages working together. How do you use these approaches? This article examines these two view points. Whilst seemingly opposed they are strangely sympathetic. They also serve to improve your management skills. Start simple because it is How to get the conversation going Learning critical thinking [read more=”Read more” …