Microservices have since May 2011 have been touted as the way to go yet what does it actually meant to developers? Is it hype or is there something to it? In this article we examine some of the pros and cons associated with not just this approach but its underlying principles. A software development approach that is similar to a …
SaaS escrows are very different to software escrows. Whilst still a legitimate concern in your risk register, how can you manage the risk? This article explains in business terms the how and why of escrows as they relate to software and more specifically Software as a Service (Saas). Please note I am not a lawyer. I studied one semester of …
Retention Calculators are the tool by which you estimate the value of your customer when they ring up to cancel. But which customers do you keep? This article examines the tool, the setup and the options available in creating a retention calculator. For operations and contact managers alike developing a retention calculator can not only save thousands but it can radically …
Outright fails are the questions that appear in your quality control process which flag a significant issue. A miscalculation here can skew an entire business. This article asks you to review your quality control calculations to see how you handle a common scenario. I have seen this process happen in many quality control processes, so it’s worth sense checking your …
BPO Cost Models are the pricing element of the contract you engage a Business Process Outsourcer (BPO) with. How do you make the most of your BPO? This article is for managers to review their contractual agreements with their outsourcers or how to go about outsourcing to a BPO For experienced outsourcers please skip down to the wrap up and …
Customising training plans by individual can be done automatically with the help of technology but how to go about getting it set up? Training plans are essential for all businesses to grow their skills base and improve quality. Technology can give everyone the personal attention they need. This article is a business management article not a technical specification. Getting the …
Interface design is an incredibly difficult and passionately discussed topic. HCI, UX and Accessibility are part of the story but a trick has been missed. Having developed interfaces for over a decade and having followed the research developed by a PhD paper this article offers a better solution for interface design with some lateral thinking and real life experimentation. This article …
Developing a quality program for you business gives you the choice of a quality assurance approach. Which approach works best for you? This article looks at the different approaches available and what they could mean to your business. PDCA cycle ISO Approaches A Task Based Approach Risk Based Approach Goal Based Approaches [read more=”Read more” less=”Read less”] Quality Assurance …
What is Quality? Quality is a difficult thing to define due to the subjective nature of the word. This article explores how a business can define what quality means to them. Once defined how does a business actually implement a quality assurance system? What is Quality? Quality Assurance delivers. Who’s involved How to build a quality program. [read more=”Read …