RCS or Rich Communication Service sits poised to take the crown of GSM. Yet is it going to? Do we really need another standard? Many people just turn their mobile phones on and make calls not realising the many working parts that go into giving you your mobile service. These separate parts upgrade. As a result each part provides a …
Skills vs version training is a key but vital difference in the modern approach to training. This article highlights the difference and how it affects you. Examining the key differences in how modern educators are taking a different focus to improve education not only professionally but also academically has an important consequence. A huge thank you to Kevin Shortall an immensely …
“Equipped for the digital age” is an RTE News article today, yet what does “equipped” mean. This article goes through major points for all businesses but … The article can be found here on RTE News. The survey, conducted by Core Research among 1,000 people, was published today to mark Internet Day, hosted annually by IE Domain Registry, the company …
Multilingual solutions require some basic planning and some forethought but how to go about it? More important how far can you go until “it’s not worth it.” This article examines some of the simplest principles in multilingual coding and examines some of the planning considerations. There is no perfect, one size fits all solution. There are however good guiding principles …
CRM Governance and Interaction review represent ongoing work and the second part of a CRM Strategy implementation plan discussion. The first part of this article is the creation of a CRM Strategy. The approach here is to provide concrete academic examples to reinforce your arguments and approach to managing CRM in your organisation. How we got here CRM Governance Interactions …
Stack the work on OR pile the work on is an idiomatic expression meaning to give someone a lot of work to do. So how do you manage a stack of work? This article explores the evolution of an approach to work I started in 2005. This approach might save you and your teams a host of time as there is a prebuilt tool at the end of it …
Activity Time is a way of thinking about how traditional contact takes in terms of delivering customer interactions and the impact it has on your business. Imagine it’s a bright and sunny Monday morning. You arrive into your business ready to take on the world. Where to start? How did my teams do last week and where does the business …
CRM Strategy is a formal structured approach on implementing CRM and what it represents to your business, no matter the size. Formal researched papers offer factual insight. This articles goes through a number of the formal considerations for developing a CRM strategy based on academic research. When I’ve been put on the spot “why do you argue that?” I …
Business Intelligence is a part of the Information Systems Pyramid but what does it mean in the context of your business? Sexiness can be defined informally as “the quality of being exciting or appealing.” What could a branch of data science possible have that’s appealing or exciting? It all depends on what you mean by exciting or appealing. Firstly …
Level 5 Leadership is a management review model proposed by James C. “Jim” Collins based on finding patterns in existing data from multiple success stories. What sense checks can you take as a manager from this work? Models help mangers to review their products, services, offerings and their management approaches in an objective and unemotional way. The model proposed by Jim …
